Troubleshooting
Therapist
- Changes under Client and Client's chart
- Built my own note template but when documenting I cannot find it and note defaults to TheraPlatform's note
- Client/s cannot sign consent form
- Where can I find assessments or outcome measures or intakes?
- Do you take insurance?
- I'm getting people on my clients list and notifications that aren't my client
Session
- Troubleshooting connection problems
- How can I view the apps and games out of a meeting time?
- How to Clear Browser Cache on Google Chrome
- Session Technical Preparation Checklist
- How to Troubleshoot Camera
- How to Install Screen Sharing
Signing In
- Cannot sign/log in
- Compatible Web Browsers
- I'm online
- I am unable to enter my credit card number an expiration date correctly (patients)
- I am a therapist, signed up and when I sign in, there are no links and there is no way to create the practice
- How do I sign in (log in)?
Scheduling
- My client cannot schedule on his or her own
- I want to make sure I'm not getting charged if the text reminders are not sent.
- A therapist checked on his/her/their mic and video for a session and it marked the session as completed. Is there a way to fix it.
- Speak with therapist, meet with therapist
- Scheduled appointments not showing on my calendar
- How to conduct group therapy?