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  1. TheraPlatform
  2. Troubleshooting

Troubleshooting

Therapist

  • Changes under Client and Client's chart
  • Built my own note template but when documenting I cannot find it and note defaults to TheraPlatform's note
  • Client/s cannot sign consent form
  • Where can I find assessments or outcome measures or intakes?
  • Do you take insurance?
  • I'm getting people on my clients list and notifications that aren't my client
See all 7 articles

Session

  • Troubleshooting connection problems
  • How can I view the apps and games out of a meeting time?
  • How to Clear Browser Cache on Google Chrome
  • Session Technical Preparation Checklist
  • How to Troubleshoot Camera
  • How to Install Screen Sharing
See all 51 articles

Signing In

  • Cannot sign/log in
  • Compatible Web Browsers
  • I'm online
  • I am unable to enter my credit card number an expiration date correctly (patients)
  • I am a therapist, signed up and when I sign in, there are no links and there is no way to create the practice
  • How do I sign in (log in)?
See all 10 articles

Scheduling

  • My client cannot schedule on his or her own
  • I want to make sure I'm not getting charged if the text reminders are not sent.
  • A therapist checked on his/her/their mic and video for a session and it marked the session as completed. Is there a way to fix it.
  • Speak with therapist, meet with therapist
  • Scheduled appointments not showing on my calendar
  • How to conduct group therapy?
See all 7 articles
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