Troubleshooting

Therapist

• Unable to add more therapist we have reached our limit message

Session

• Troubleshooting connection problems
• How can I view the apps and games out of a meeting time?
• How to Clear Browser Cache on Google Chrome
• Session Technical Preparation Checklist
• How to Troubleshoot Camera
• How to Install Screen Sharing

See all 29 articles

Signing In

• Cannot sign/log in
• Compatible Web Browsers
• I’m being logged out of the platform (or session timed out and I got logged out)
• Unable to Load My URL Room Website
• Did Not Receive Reset Password Email
• How to Reset Your Password

Scheduling

• Scheduled appointments not showing on my calendar
• How to conduct group therapy?
• Unable to Schedule/Save Session