If your Windows PC includes multiple audio devices and you are not able to hear the audio during the session, it's possible that some of the default audio output devices are not functioning correctly. You can try disabling these devices and leaving only the one that is functioning correctly.
Follow these steps to disable devices:
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In the Windows search type, "device manager" select "Device Manager".
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Expend "Audio Input and Output"
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Right click on the device you wish to disable and select "Disable Device"
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