How to Test Your Setup for Telehealth

We recommend that both clinicians and clients test their equipment and connectivity before joining a session.

Here are directions for clinicians on how to test the setup for Telehealth:

From the Main dashboard:

Step 1: Click on the icon of the camera on the upper navigation.

Or from the scheduled meeting:

Step 1: Click on the scheduled Telehealth appointment on the calendar.

Step 2:  At the pop-up box, click on Test setup (upper right)

This test will test your camera, microphone and speakers.

To pass the Equipment and connectivity test

Step 1: The camera started successfully. You should see yourself on the camera.

Step 2: Microphone started successfully. When speaking you should see a green bar moving.

Step 3: Test Speakers. Click on the Start button to hear audio, you should hear beeping. 

Step 4: Successfully connected to TheraPlatform servers.

Note: Follow the instructions to correct the issue if an error is detected with your equipment.

You can also click on our built-in HELP (at the right bottom of your platform) and enter a keyword to troubleshot any set-up issues. For example, if you don't see yourself in the camera during this test, type camera and follow our written directions.