How to Join a Session

 You have three ways to join your Therapist/Provider in a meeting.

Reminder E-mail Secure Link

Step 1: A reminder email is sent 10 minutes prior to the scheduled session.

Step 2: Click on the link in the reminder email. This link will automatically direct you to your Therapist/Provider's waiting room. You will not need to provide credentials to join the meeting with this option.

Note: You will be able to use the link in the email only within 60 minutes of the session.

Join a Scheduled Session via the provider's room URL.

Step 1: Log in to your Therapist/Providers room URL.

Step 2: If you have a scheduled session, click on join scheduled sessions which will pop up a calendar week view.

Step 3: Once in the calendar, click on the scheduled session you want to join. A box will pop up and you will need to click join the session to enter your waiting room.

 

Join Instant Session via the provider's room URL.

Step 1: Log in to your Therapist/Providers room URL.

Step 2: Click on join instant.

Step 3: An alert will be sent to your Therapist/Provider, informing them you are in the waiting room.

Note: If you would like to view your past and future scheduled sessions, please click on next to move to the next day, week or month. This will be based on your current view.