Video call (teletherapy) on iOS (mobile) devices

Technical requirements for mobile devices:

•  iOS device such as iPhone or iPad:  use Safari (only) browser to connect and your iOS version should be 11.2 or higher.
• Android devices: Google Chrome browser

To have a video call on iOS devices, you need to :

• Provide access to your webcam and microphone. Safari requires you answer this each time. 
• Press 'Allow' when prompted

Note: If the clinician clicks on Tools during the video call, the camera of both the clinician and the client will hide on small mobile devices such as iPhone or Android so whoever is on the small device will not see. This is something that needs to occur because tools (e.g. whiteboard take up space and the screen size on small mobile devices cannot fit both). However if the clinician wants to quit the tools and go back to full screen camera, the clinician can click on the green magnifying glass below the video to do so.

Common trouble shooting camera on iOS devices (if you cannot see yourself in the video camera):

• Make sure you are not in "private mode" in Safari 11+ 
• Make sure your iPad is not on then "zoom" feature 

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

• Restart your device
• Make sure your camera works with Facetime.
• If you are still experiencing issues with your camera and microphone, you may need to check your Camera & Microphone Access in your Settings:

1. Go to Settings on your device 
2. Click Safari 
3. Toggle the Camera & Microphone Access