How to Change My Account Information

Important: Steps for changing account information such as name, email, etc. depends on which account you need to update and your role on TheraPlatform. If you're the owner/admin and you need to change account information for managing TheraPlatform subscription, you can log in to our main website and click on Update Personal Information. This will only update account on our website (where you manage subscription and pay your bills). If you are the admin and you wish to update your account information on your actual TheraPlatform's EHR (practice management software), you can log in to your TheraPlatform and follow the below steps. These steps apply to your therapists and staff (biller, scheduler) so if they need to change their name, etc, they can follow the same steps.

Step 1: Click on my account.

Step 2: Under contact change your contact information.

Step 3: Click on edit contact and make the necessary changes. 

Step 4: Click on save changes.