To update Screen sharing to a new version on MAC make sure you:
1. First uninstall the old TheraPlatform screen sharing version
2. Next install a new version of TheraPlatform screen sharing.
1. Here are directions on how to uninstall TheraPlatform screen sharing on MAC
Step 1: Close your browser and quit TheraPlatform from the menu bar by right-clicking and selecting quit. (Move your mouse to the very top of your Mac screen and if you see the little icon of TheraPlatform click on it < then click on "Quit"- See screenshot below:
Step 3: Open Finder.
Step 3: Navigate to Application folder and Open the Applications folder
Step 3: Move to Trash: Drag TheraPlatform to the Trash icon in the Dock, or right-click and select "Move to Trash".
Step 4: Empty the Trash. To completely uninstall TheraPlatform screen sharing, click "Empty Trash" in the Finder menu. Or Click on the Trash icon and empty your trash
2. Here are directions on how to install the new screen sharing version on MAC
Note: After you uninstall the old screen sharing follow these steps below to install the new version
Step 1: Click on this link to Download: https://downloads.theraplatform.com/TheraPlatformSetup.dmg
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After you download the file, click on the file. After the installer opens, drag "TheraPlatform" app to Applications folder on your Mac.
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Go to System Preferences from the Apple menu in the top-left.
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Click on Security & Privacy.
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Go to the Privacy tab.
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Click Accessibility on the left menu.
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Click on the Gold Lock on the bottom left corner and enter computer password.
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Select the Checkbox next to the TheraPlatform app.
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Click the Gold Lock to save the change.
Important:
If you are using Mojave OS, please follow these extra steps here: Mojave OS Screen Share
If you are using Catalina OS, please follow these extra steps here: Catalina OS Screen Share
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