If you receive a message that a user with this email already exists in the system, we will let you know in the message where this user was added already. For example, under "Clients", "Staff", "Therapists" or under "My Account" in your account. We allow to enter users with unique email addresses to avoid duplicate entires.
For example, one might add a therapist as a test client during the free trial and when one tries to add the therapist under therapists, one will get a message that the user with this email already exists. In this example, removing the therapist from the client list and then adding to therapist would help.
Same would happen with a client. For example, if one added a sibling with mom's email and then one ties to add a brother with the same email (of mom's), one would get the same message. In this case, one could open the chart for the sister and click on "Add client to this account" to add a brother.
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