My email does not work (the system does not accept my email)

If you are having difficulty signing in (for example you enter the email but your email address does not work or is not accepted; or your password is not recognized), please follow these troubleshooting steps:

Step 1: Please make sure you're going to the correct site to log in. Clients (patients) and providers (clinicians + staff) , should log in to the practice's account (portal) not our main website to schedule or for Telehealth and for  other private practice matters. If you're a client (patient) and not sure what the practice's portal is, try to search your inbox with "TheraPlatform" keyword.

Step 2: Once you verify that you're going to the correct room URL, please click on the "Forgot Password" link and open your email with a link to reset your password. 

Step 3: If your email still does not work, click on the eye icon to double check if the email you entered does not have any typos. 

Step 5: If you're getting a message "account with this email does not exist", reach out directly to the private practice owner (admin) or therapist  to verify if they have the correct email on file.